customer service

How to Interrupt People (and Not Look Like A Total Jerk)

10 Comments / customer service /

How to Interrupt People (and Not Look Like A Total Jerk)     Have you ever been in a meeting where someone just keeps talking on and on about a topic that has nothing to do with the purpose of what the meeting really is about? Have you ever had to listen to a customer […]

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The Customer is Not Always Right, but it Really Doesn’t Matter

6 Comments / customer service, Uncategorized /

 The customer is always right…right? How many times have you heard this expression? When you are the customer, this mentality makes great sense, but what happens when you are on the other side? I personally think that is the wrong question to ask. At the end of the day, right or wrong should not be

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